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Tenant Guide To Rent

Property Search

Find a property to suite your requirements via our website or in the office. We will assist you to your viewings and accompany you throughout so that we are on hand to answer any questions immediately and advise where necessary.

Making an offer

Once you find your perfect property and are happy to proceed, you can make an offer via email or with your agent. At this stage you will let us know if there any special conditions of the offer and we'll communicate this to the landlord.

Holding Deposit

Once your offer is accepted a holding deposit is required in order to reserve the property and remove it from our availability list. The holding deposit will be deducted from the first month’s rent due. Should you withdraw from the proposed letting, through no fault of the landlord or the agent, the 'Holding Deposit' will not be refundable. None of the Holding Deposit will be retained should you withdraw due to a breach of the proposed letting agreement by the landlord or managing agent.

Tenancy documents

Once your offer is accepted and a holding deposit is given we will conduct the following:

  • Tenant referencing
  • Arrange Tenancy Agreement
  • Collect your moving in payment
  • Collect your proof of ID
  • Conduct Right to Rent checks
  • Provide with Bank details for rent payment
  • Inventory (optional by landlord)


Once all of the above has been completed, you will be able to collect your keys on the tenancy start date. Congratulations, you are able to move into your new home!

Should the landlord prepare an inventory, it will be provided to you via email or hard copy for you to check, sign and return to us via email or drop it to our office.

Council Tax & Utilities

It is your responsibility to inform the utility companies of your occupation of the property at the commencement of the tenancy, and to pay council tax to the local authority. Students, who may be exempt from the payment of council tax, are responsible for informing the Local Authority of this.

Tenants’ obligations

It is your responsibility during the period of tenancy, always ensure that the property is fully secured, well maintained and that during the winter months steps are taken to prevent freezing of the water and heating system. The property must also be returned professionally cleaned in the way it was presented. Confirmation to be provided in the form of paid final bills of all utility bills and council tax to us or the landlord.

Deposit Returns

When your tenancy ends, an inspection of the property will be carried out, either by the landlord, us or an independent inventory clerk instructed by the landlord.

Deposit will be returned usually within 7 working days via Bank transfer.

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